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Technical Support Specialist

Role
Be part of growing team of technical engineers responsible for supporting clients using our all-inclusive cloud-based IT partner.  Support clients across a spectrum of cloud-based systems: remote application delivery, multi-factor authentication, anywhere file access, mobile applications, financial applications, and more.  

As a Technical Support Specialist, you are a critical part of our client’s experience. You assist our users, troubleshoot issues, and find creative solutions to problems, all while providing a high level of customer service to every user.  You will be well-trained on our advanced technology solution and will become increasingly knowledgeable about cloud solutions.  You will often work with other technical teams across the company. 

Responsibilities
The Technical Support Specialist is responsible for providing technical support to end users of workplace_.  In this role, you will be responsible for the timely resolution and/or escalation of client technical issues. 

Some of the responsibilities are as follows:

  • Provide high level of service in all customer interactions.
  • Provide remote user support for Cloud/Citrix based issues.
  • Evaluate and handle incoming requests via Telephone and Ticket queues.
  • Troubleshoot and resolve various technical issues.
  • Work with other technical teams to resolve and/or escalate issues.
  • Build rapport with clients, end users and co-workers.

Qualifications
Technical Support Specialists must be highly technical and comfortable handling various operating systems (Windows, OS X, and Android), as well as a full range of devices – desktops, laptops, tablets, mobile devices, etc.  They must have prior experience working in a support or helpdesk role, and they must have a thorough understanding of relevant technology concepts and be passionate about staying at the forefront of an ever-evolving technology landscape.  

This position is a highly sought after front-line support role.  You must excel at customer service and building rapport with users.

Some of the specific responsibilities are as follows:

  • Degree/certification or equivalent practical experience
  • Strong customer service, prioritization, multitasking, and communication skills
  • 3+ years working in a Support/Service/Helpdesk role 
  • Strong technical knowledge across a variety of systems
  • Knowledge of LAN/WAN and mobile computing environments

 

Benefits & compensation
Company benefits include medical, dental, vision, disability, life insurance, stock grants, 401k coverage, paid time off (“PTO”) and flexible work-from-home policy.


Submit salary requirements with resume.

 

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